A clear path for requests
01 General Policy
At Zynact, all purchases are considered final. Refunds are not guaranteed and may only be issued at the sole discretion of the company and will take up to 5-7 working days to process and credit to the customer's bank account.
02 Eligibility for Consideration
While we do not offer refunds by default, we may consider requests in exceptional situations, including:
- Duplicate or accidental payments
- Billing errors caused by our systems
- Documented service unavailability directly attributable to Zynact
Submitting a request does not guarantee approval. Each request is reviewed case-by-case.
03 Company Discretion
Zynact reserves the right to approve, deny, or offer a partial refund or account credit at its sole discretion. We may decline any request without an obligation to provide detailed reasoning.
04 Non-Refundable Items
- Digital products, subscriptions, or services already delivered or accessed
- Promotional or discounted purchases
- Fees paid to third-party providers
05 How to Request a Refund
To request consideration, contact our support team within 7 days of the charge with your order ID, the email used for purchase, and a brief description of the issue.
06 Processing
- Approved refunds are issued to the original payment method
- Processing times may vary by payment provider
- Currency conversion and bank fees are not controlled by Zynact
07 Chargebacks
If a chargeback is initiated, we may suspend or terminate associated accounts during investigation. We encourage contacting us first so we can help resolve any concerns quickly.
08 Contact Us
For refund-related questions, contact us at refunds@zynact.com.
This refund policy is subject to updates. Please review periodically.